FAQ

Questions

Why do I land on /partners?

/partners is the marketing page. The portal is /partner, without the s. If you are not signed in, /partner sends you to login and then back. If the portal is turned off for this environment, /partner redirects to /partners#inquiry. If you are signed in but not an active member, you see Access denied instead of that redirect.

I am signed in and I still cannot open the portal. Which screen is which?

Access denied means that email is not an active member. Ask Kyrolane to add it under Admin, then Placement organizations. License inactive means you are a member and the license or organization status is blocking the portal. The message says expired, suspended, paused, or deleted.

What happens when the license is expired?

The portal does not load. You see License inactive and the text "Your partner license has expired. Contact Kyrolane to renew." The same message is used when the end date has passed. You can switch to another organization from that screen if you belong to one.

Why is email not sending?

Most failures are the mailbox. An admin should open Settings, then Branding and email, then Email, confirm SMTP host, port, inbox, and password, and send a test email. Coaches cannot save those credentials. If both SMTP and an OAuth mailbox are saved, SMTP is used. If neither is complete, outreach has no from-address.

How many seats do we get?

Partner Shared includes 5 seats at $999/mo. Partner Private includes 25 seats at $2,499/mo starting. A higher seat limit has to be priced above the catalog amount. Kyrolane sets that. The portal cannot invite members on its own yet.

Can I connect an assistant from the docs?

No. Connected assistants are in workspace Settings, in the Connected assistants section. These docs only link there. Partner support is inside the portal at /partner/support.